DELIVERY | FREQUENTLY ASKED QUESTIONS | TERMS & CONDITIONS


Delivery

Great care & attention is taken to ensure your marshmallows reach you in perfect condition.

UK Standard Postage & Packaging Everything goes as Small Parcel Tracked service with Royal Mail.  We do offer first & second class options. First Class Signed For is £3.45 Second Class Signed For is £2.95 Orders over £30 UK postage is free

All parcels are sent Royal Mail Small Parcel Tracked or courier, depending on the weight of the complete parcel.

**If you won't be home at the time of delivery you can have your parcel delivered to your work address or to someone who will be in to accept & sign for your goodies.

International Postage & Packaging  Up to 1kg  £8

Delivery Times With any handcrafted product things do take a little longer, each & every order is made by hand in small batches. If your order is placed during especially busy seasonal times, ie Christmas, Easter orders will be taking longer to get out, so please order early to avoid disappointment.  During these times the contact page is regularly updated with delivery updates.

Please note:  Marshmallow Deli can not be held responsible for delays with a third party, ie Royal Mail or courier companies, or for orders shipping oversea, any delays at Customs.

Adverse Weather Conditions Occasionally, we are affected by factors that are beyond our control, such as bad weather.  Marshmallow Deli reserve the right to delay sending out parcels until the weather has improved. Marshmallows & chocolate are perishable items & don't do well in hot or humid conditions.  Also flooding (sounds dramatic but it has happened!!) or snow mean we can't access the workshop or the post office, again orders will be delayed until the weather conditions improve. Should this happen, updates on the website contact page with details of any delays.

Urgent Marshmallows If you require your marshmallows by a certain date please put a note on our order.  We will always do our best to get them to you in time however this can't be guaranteed. If you are having a marshmallow emergency please get in touch, if it's made up we'll send it to you!


Frequently Asked Questions

Are the marshmallows suitable for vegetarians & vegans? Yes they are!!  No gelatine in our recipe.  Each & every item in the shop has the ingredients listed & it will clearly say if the product contains milk ie, if the product uses milk or white chocolate, or biscuit & will also have suitable for. The vegan marshmallows do not contain nuts or milk, however they may contain traces.  We use nuts & milk chocolate in our kitchen for other products so are not suitable for anyone with allergies.

What are the delivery times for my order? We aim to get orders out as quickly as possible & as a general guide ask you to expect your order within 5 - 7 days.   Each & every order is made by hand, in small batches, & made to order.  

If your order is placed during especially busy seasonal times, ie Christmas, Easter orders will be taking longer to get out.  During these times the contact page is regularly updated with delivery updates

Please note:  Marshmallow Deli can not be held responsible for any delays with a third party ie Royal Mail or courier company

I need my order for a birthday present, party, gift.  Can I get it delivered in time? Please put a note on your order, at the time of ordering, the date you need them delivered by.   We will always try our best to get them to you in time, however kindly bear in mind it isn't guaranteed.  

Marshmallow emergency? It's always worth getting in touch using the contact form, as we may have what you need in stock ready to go.  If it's ready we'll send it.

How long do they keep for? Like anything freshly made it's always at it's very best sooner rather than later. The marshmallows will keep for 8 - 10 weeks, sometimes longer as the best before date is a guide.  The marshmallows don't go off but the texture will deteriorate.  We would recommend keeping them in the fridge if you're not planning on eating them straight away.  Everything is made fresh to order.

How should I store the marshmallows? The marshmallows are sensitive to heat & humidity much the same as chocolate or bread.  Please keep them cool, ideally below 18c. The marshmallows will last longer 6 - 8 weeks if stored in the fridge unopened, or in an airtight container if opened.

Please bear in mind that marshmallows are perishable items & must be stored & consumed according to the product information provided on the packaging. Marshmallow Deli cannot be held responsible for items that have not been stored correctly.

Are the marshmallows gluten free? Yes they are!  All marshmallows gluten free are listed as gluten free.  If it doesn't say gluten free on the item then it isn't & will be in the topping ie biscuit

Are the marshmallows suitable for people with nut allergies? Sorry, no, as we use nuts in other products in our kitchen. The vegan marshmallows do not contain nuts or milk, however they may contain traces.  We use nuts & milk chocolate in our kitchen for other products.

Why isn't the postage cheaper? Everything goes out Tracked with Royal Mail, we do offer First & Second Class options.  A small parcel costs £2.95 Second Class & £3.45 First Class.


Terms & Conditions

We hope you are delighted with your order from Marshmallow Deli.  Before ordering please read & accept my terms & conditions.  All products sold at Marshmallow Deli are made to a high standard/quality & are dispatched with utmost care so the product reaches the consumer in excellent condition.   If you do not feel that we have met your expectations in some way please let me know within 24 hours of receiving your order so we can rectify the matter as soon as possible.

Inability to Fulfill an Order All products are subject to availability, if an item becomes unavailable we will contact you to discuss a suitable replacement option or a refund.Products & packaging are subject to change without prior notice.

Delivery Terms Products will be delivered to you to the address supplied at the time of placing the order.  You, the customer is responsible for supplying the correct delivery address at this time as well as any messages. We will not be able to verify all the addresses.

Marshmallow Deli cannot be responsible for any delivery failing to arrive on time nor any damage/defect to the delivered products caused by circumstances or events beyond my reasonable control. We can not accept any responsibility for your parcel once it has left our premises. Lost or undelivered items will be pursued through Royal Mail, the tracking number will be updated on your order.

Returns & Refunds If for any reason you are not entirely satisfied with any product purchased from Marshmallow Deli because you feel they are either damaged or faulty, these can be returned to us, at your expense, within 7 days from the date of dispatch.  

Our products are made to order & perishable, we are unable to accept returns.

Marshmallow Deli cannot accept responsibility for any damage caused once the parcel has left the premises. Compensation for broken or damaged items will be claimed through the carrier service used for delivery. Any undelivered parcels will be pursued through the service used to deliver them, except where a customer has provided incorrect delivery details.

Refunds can only be made to the original purchaser & will be processed as soon as possible & at a maximum of 28 days.

Cancellation of an Order Orders may be cancelled only if the order has not already been made or sent out.
You may cancel your order within 24 hours of placing it, subject to it having been dispatched.  To cancel the order please get in touch using the contact form.  A cancellation acknowledgement will be issued by return email.  A refund will be issued to the purchaser as soon as possible & at a maximum of 28 days. 

Privacy Policy  Information provided by you (including your name, address, phone number, email address etc) is only used by Marshmallow Deli in accordance with the Data Protection Act 1998. Your information is kept strictly confidential at all times & your information will never be provided to/ sold on to third parties.

We do not store your credit or debit card details as all payments are securely processed through Stripe Payments who are fully GDPR compliant. You can see their Privacy Policy here….. We do not have access to any card details.
This information is used to fulfill your order & improve our products & services.
We keep records of your purchases & any correspondence with us so that we can respond quickly & efficiently to any queries you may have.  

We use Omnisend for our mailing list & marketing, & they are fully GDPR compliant. Their Privacy Policy can be seen here……

We only ever email our customers who have purchased from us, made enquiries & signed up to our mailing list to let you know of new products & discount offers, promotions.
If you no longer wish to receive emails of any news or offers we think you’d like, please click ‘unsubscribe’ at the bottom of any newsletter from Marshmallow Deli. You can be completely deleted & taken off the mailing list at any time please get in touch using the contact form.

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Trademarks Marshmallow Deli recognise & maintain your privacy & we ask in return that you please recognise the trademark & intellectual property rights of Marshmallow Deli. You may not reproduce, modify, copy or distribute any of the logos, text, images or any other content on this site without prior written permission from Marshmallow Deli