Delivery Great care & attention is taken to ensure your marshmallows & sweet treats reach you in perfect condition.
UK Standard Postage & Packaging Our parcels are sent out by Courier & price is based on the weight of your complete packaged parcel.
In order to offer our customers a good choice of delivery options we can send 1-2 day, 2-4 day & Guaranteed Next Day with Royal Mail
Please note, delivery times are in addition to the time needed to make your order i.e 7 day turnaround + delivery time
Sending by courier they will attempt delivery 3 times & signature on delivery is required.
**If you won't be home at the time of delivery you can have your parcel delivered to your work address or to someone who will be in to accept your goodies.
International Postage & Packaging £7.95 for International orders
Delivery Times With any handcrafted product things do take a little longer, each & every order is made by hand in small batches at a time. Our new turn around time is 7 - 10 working days.
If your order is placed during especially busy seasonal times, ie Christmas, Easter orders will be taking longer to get out, so please order early to avoid disappointment. During these times the contact page is regularly updated with delivery updates & we will also be regularly updating our Instagram page.
Please note: Marshmallow Deli cannot be held responsible for delays with a third party, ie Royal Mail or courier companies, or for orders shipping overseas, any delays at Customs.
Adverse Weather Conditions Occasionally, we are affected by factors that are beyond our control, such as bad weather. Marshmallow Deli reserve the right to delay sending out parcels until the weather has improved. Marshmallows & chocolate are perishable items & don't do well in hot or humid conditions. Also flooding (sounds dramatic but it has happened!!) or snow mean we can't access the workshop or the post office, again orders will be delayed until the weather conditions improve. Should this happen, updates on the website contact page with details of any delays.
Urgent Marshmallows If you require your marshmallows by a certain date please put a note on your order. We will always do our best to get them to you in time however this can't be guaranteed. If you are having a marshmallow emergency please get in touch, if it's made up we'll send it to you!