Frequently Asked Questions

Are the marshmallows suitable for vegetarians & vegans?  Yes they are!!  No gelatine in our recipe.  Each & every item in the shop has the ingredients listed & it will clearly say if the product contains milk ie, if the product uses milk or white chocolate, or biscuit & will also have suitable for. The vegan marshmallows do not contain nuts or milk in the ingrediants, however they may contain traces.  We do use nuts & milk chocolate in our kitchen for other products so our products are not suitable for anyone with allergies.

What are the delivery times for my order?  Products are added weekly to the website on Friday or Saturday, orders that come in by Monday evening will be made & posted out the same week.  We aim to get orders out as quickly as possible & as a general guide ask you to please allow 7 - 10 days turnaround.   Each & every order is made by hand, in small batches, & made to order.   

Our parcels are sent out by Courier &  price is based on the weight of your complete packaged parcel.

In order to offer our customers a good choice of delivery options we can send 1-2 day, 2-4 day & Guaranteed Next Day with Royal Mail

Please note, delivery times are in addition to the time needed to make your order i.e  7 day turnaround + delivery time

Sending by courier they will attempt delivery 3 times & signature on delivery is required.

**If you won't be home at the time of delivery you can have your parcel delivered to your work address or to someone who will be in to accept your goodies.

Please note:  Marshmallow Deli cannot be held responsible for any delays with a third party ie Royal Mail or courier company once they leave our premises

I need my order for a birthday present, party, gift.  Can I get it delivered in time? Please put a note on your order, at the time of ordering, the date you need them delivered by.   We will always try our best to get them to you in time, however kindly bear in mind it isn't guaranteed.  Our orders are sent out within 7 - 10 days turnaround so please allow enough time.

Marshmallow emergency? It's always worth getting in touch using the contact form, as we may have what you need in stock ready to go.  If it's ready we'll send it.

How long do they keep for? Like anything freshly made it's always at it's very best sooner rather than later. The marshmallows will keep for approx 6 - 8 weeks if stored in the fridge.  We would recommend keeping them in the fridge if you're not planning on eating them straight away.  Everything is made fresh to order.

How should I store the marshmallows? The marshmallows are sensitive to heat & humidity much the same as chocolate or bread.  Please keep them cool, ideally below 18c.                  If not being consumed straight away the marshmallows will last longer approx 6 - 8 weeks if stored in the fridge.    

Please bear in mind that marshmallows are perishable items & must be stored & consumed according to the product information provided on the packaging. Marshmallow Deli cannot be held responsible for items that have not been stored correctly.

Are the marshmallows gluten free? Yes they are!  All marshmallows gluten free are listed as gluten free.  If it doesn't say gluten free on the item then it isn't & will be in the topping ie biscuit & will be listed in the ingredients, please check individual product listing for details.

Are the marshmallows suitable for people with nut allergies? Sorry, no, as we use nuts in other products in our kitchen. The vegan marshmallows do not contain nuts or milk, however they may contain traces.  We use nuts & milk chocolate in our kitchen for other products.  Our products are not suitable for nut allergy sufferers.  If you have any query regarding any ingredients in our products please email [email protected]